Yes, they were responsive and supportive! The real deal! They have the best dolls for a reasonable price! We are thrilled with the customer service and with our product. The doll matched the pics on the web site. It’s so real and high quality we are overwhelmingly happy. You will not be disappointed! Excellent company to deal with and tracking shipment was great. Very happy! They did an excellent job and we will most definitely be purchasing from them again.