Yes, the vendor is reliable. I would like to sincerely thank the seller for their efforts in my order. When I contacted them on the order, they got back in contact with me promptly and answered all of question about the order. During the entire order process the seller and I exchanged e-mail on several occasion and I was satisfied with process. When they e-mailed me that my order was ready for shipping, I received it rather fast and was surprised and am very happy with the selection and the work that they put in to make the doll.